Julie Pettibone, President
julie@answeringsolutions.net
253-548-0972 ext. 17

 Julie came from a family of entrepreneurs and has always had a passion for business. When she started her first business, in the healthcare industry, at the age of 19, she looked for an answering service to assist in her call management. She quickly realized that none of them met her needs. They all seemed like an upgraded answering machine, and what she was looking for was a service that would provide a professional phone presence to replace high cost staff members. This quest for a good answering service led her to the path of starting her own. Her commitment to excellence has brought the company to a very high level of professionalism and care, which is a reflection of her personality.

Julie's life goal is to help people grow personally and professionally. When businesses need to cut financial corners, by outsourcing or eliminating office staff, Julie's team is able to aid them in redefining their business structure.

Julie's love of people has helped her develop a strong team of caring and capable people, who continue to refine their natural talents. She enjoys the challenge of growing her business. She also loves spending time with her two children, running, mountain biking, writing and drawing or painting.

OUR PEOPLE: Note to teams "We are only as strong as our weakest link. Let's all be strong team players." Julie Pettibone, President

• We emphasize in our training that caring for every caller is the number one goal. Caring means that every call counts and every client is a priority. Long term vitality flows from high quality relationships so our business is built on personal relationships among employees, customers and our partners.
• Employees are the most important part of business. Employees deserve to be well compensated and to share in the company's success. Employees owe each other excellent performance. People, in general, want to give and do their best.
• We want to work with people who really want to be here and who CARE. Intention is to grow hand-in-hand with our employees, encouraging and aiding them to reach their full potential and improve their standards of living.
• Our team understands the needs of our individual clients and strive to give back exponentially to fuel business growth. High level of ethical standards are expected from employees at every level of our organization.

INNOVATION: Note from Julie Pettibone, President  "If you are not growing, you aren't living."

• We believe that quality comes from a synergy of commitment, experience, and attention to detail and innovation.
• We make it a point to pursue and support innovation every day to provide service of the highest quality.
• We provide communication solutions that are both focused on, and tightly matched to our clients needs.
• In a time of changing values, and in our industry, we aim to offer leading-edge business technology combined with traditional business ethics and personal service.

INTEGRITY: Note to teams "I want us to treat our clients as we would treat our family or our neighbors, with a warm hand shake every time we answer the phone." Julie Pettibone, President

• When you come from a place of honesty and authenticity in all actions and intentions, you attract people and organizations that enrich your life.
• We are blessed with a reputation for ethical, responsible, business practices. Great companies are built on principles of doing the right thing each and every day and treating business partners, customers, and employees with respect and honesty.

The owner of Answering Solutions came from a medical background and realized the need for an answering service that could provide quick, friendly customer service without compromising quality, attention to detail, personalized service or integrity. She realized that in a business, communication is the key link to holding everything together and helping it grow. Many answering services fall short in this category because in order to make money they lower their standards in staff and rely mostly on technology. She knew that in order to be successful in this industry, she had to offer something better. This passion for new standards has driven our teams to far exceed the level that other answering services regularly provide. We provide reliable, friendly people to aid and support your customer service goals. The owner has built a business she is proud of from the ground up and is very excited about the company's growth potential.

SUCCESSFUL BUSINESSES HAVE ANSWERING SOLUTIONS

Our unique answering concepts allow us to run efficiently with a high quality standard in small groups with less than five team members who regularly answer for your business.  We've kept things simple while taking advantage of current technologies and never forgetting that customer service starts with a smile.

The fundamental definition of an answering service: A telecommunications service provider that offers telephone support by answering the incoming telephone lines for businesses. There are a few primary functions that an answering service performs:

• To provide an "off-site" or virtual secretary in order to either replace a costly "on-site" staff member, or for handling excess phone call traffic.
• To screen calls for the business to protect against unwanted calls and time-wasters.
• To route emergency calls to on-call personnel or route a call for a specific off-site agent/personnel.